Last updated: 25 September 2026
1. Scope
These Student Terms apply when you ask Eagle Link to provide education-search, application, document-preparation, scholarship, funding-referral, visa-preparation, pre-departure or related student-support services.
2. Your application
You authorize Eagle Link to use the information and documents you provide for the purpose of assessing suitable options, preparing applications and communicating with the institutions and partners involved in the service you request.
3. Your responsibilities
- Provide truthful, accurate and complete information.
- Provide genuine documents and explain any relevant discrepancy.
- Review important application information before submission.
- Meet deadlines and respond to requests for information.
- Pay only through approved channels and keep payment evidence.
- Tell us promptly if your circumstances, contact details, academic status or application plans change.
4. Eagle Link responsibilities
We will use reasonable care in handling your application, communicate material requirements we receive, keep appropriate records and avoid representing an admission, scholarship, finance or visa decision as guaranteed.
5. Institution decisions
The institution controls admission, academic assessment, tuition, deadlines, deferrals, enrolment, scholarships and other institutional decisions. Eagle Link cannot compel an institution to issue or maintain an offer.
6. Visa preparation
Visa support is preparation support only unless a separate lawful service is expressly identified. Government authorities make all visa and immigration decisions.
7. Education finance
Where we introduce you to a lender, the lender performs its own assessment and determines approval, pricing, security, disbursement and repayment. You must read the lender's agreement before accepting financing.
8. Fees
Any Eagle Link service fee must be disclosed before payment. Third-party charges are separate unless the invoice expressly states they are included.
9. Refunds
Refunds are governed by the Refund & Cancellation Policy, the status of the service and any applicable third-party rules or law.
10. Communication
We may communicate with you by email, telephone, WhatsApp, SMS or your Eagle Link account for service-related matters. Marketing communications will be handled according to your choices and applicable law.
11. Data protection
Your personal information is handled under the Privacy Policy. You authorize the necessary sharing of your information with institutions and other providers for the service you request, subject to the appropriate legal basis and safeguards.
12. Ending the service
You may ask us to stop work on an application. Amounts already earned for completed work or transferred to third parties may not be refundable. Eagle Link may stop a service for non-payment, fraud, abuse, unlawful conduct or material breach, subject to applicable law.
13. Complaints
If you are dissatisfied, contact complaints@eaglelink.org and include your Student ID or Application ID where available.