Last updated: 25 September 2026
1. Purpose
This Policy explains how Eagle Link handles cancellations and refund requests for payments made for Eagle Link services or through Eagle Link for an identified third-party charge.
2. Service fees
If you cancel before Eagle Link has started the paid service, a refund may be available, subject to any actual non-refundable transaction or third-party cost already incurred.
If work has already started, the refundable amount, if any, will depend on the work completed, costs already incurred and applicable law.
If the agreed Eagle Link service has been fully performed, the service fee may no longer be refundable merely because an institution, lender or government authority later makes an unfavourable decision, unless the law requires otherwise or Eagle Link failed to provide the paid service.
3. Third-party payments
Application fees, tuition, deposits, examination fees, visa or government fees, courier fees, insurance, accommodation, travel and other third-party charges are subject to the refund rules of the organization that received or is entitled to the payment.
If Eagle Link has already remitted money to a third party, any refund may depend on that party returning the funds.
4. Admission, visa and loan outcomes
A refusal of admission, scholarship, financing or a visa does not automatically create a right to a refund of a separate Eagle Link service fee where Eagle Link performed the agreed service. Any refundable third-party payment will be handled under the third party's rules and applicable law.
5. Duplicate or erroneous payments
Verified duplicate payments or amounts paid in error will be corrected or refunded after reconciliation, subject to lawful deductions for any non-recoverable transaction cost where permitted.
6. How to request a refund
Email refunds@eaglelink.org with your full name, Student ID or Application ID, invoice/payment reference, transaction reference, amount, date of payment, reason for the request and any supporting evidence.
7. Review
Eagle Link will review the payment history, service status and any third-party terms relevant to the request. We may ask for additional information before making a decision.
8. Approved refunds
Approved refunds will normally be returned using an appropriate method to the original payer or another verified account where necessary. Processing time can depend on the payment provider, bank, mobile-money operator or third party involved.
9. Consumer rights
Nothing in this Policy removes any consumer right or remedy that cannot lawfully be excluded under applicable law.