Last updated: 25 September 2026
How to complain
Send your complaint to complaints@eaglelink.org. Include your full name, contact details, Student ID or Application ID if available, what happened, what outcome you are seeking and any supporting documents.
Send a complaint using the contact form
What happens next
We will record the complaint, acknowledge it, review the relevant records and assign it to the appropriate person. Where the complaint concerns a third party, we may need to obtain information from that organization before responding.
Escalation
If you disagree with the initial response, you may ask for the matter to be escalated for a second review. The reviewer should not be the same person whose conduct is the main subject of the complaint where that can reasonably be avoided.
External rights
Using the Eagle Link complaints process does not prevent you from exercising any right available under applicable consumer, data-protection or other law.